What our Customers say...


Gustavo was a master of the craft. Called me to confirm the appointment, when he was on his way, there was never a moment of me wondering where they were. Showed up on time and informed me of everything that would be needed and would be done.

Boarded up the windows and doors of the gas station that was closed that I cover and got the job done quickly. Not only was it quick but it looked like a work of art. The wood was sturdy, not something cheap and after all was said and done also cleaned up the bits left over from the job.

Was extremely polite, professional and was quick and efficient. I know the next time I need something like this done again, he will be the one I ask for.

Excellent team.

I've had some plumbing issues that I was worried caused water damage. SERVPRO sent a crew to assess any potential. Colby and Nick came out this afternoon and were very friendly and professional. I definitely recommend SERVPRO for any of the services they offer!  


SERVPRO has performed quality work at my properties. They are professional & communicated with our team throughout the entire project. Thank you Elliot & Jonas for your hard work!

Technicians Johnathan and Jason were very professional courteous and prompt. Would highly recommend Serve Pro.

Tim and Irvin are the best team. They went above and beyond completing the whole water damage process in my Master Bathroom. I'm super happy with their performance and they way they handled the situation. best of the best.

Elliott and Jonas were great to work with. I was taking care of a flood for a friend who was in the hospital. Both were very considerate of her belongings and concerned about getting the job done as quickly, but thoroughly, as possible so she could come home without the annoyance of numerous fans running! I would definitely recommend SERVPRO if either or both of these men were working the job.

I highly recommend SERVPRO.

John and Jay were extremely professional and thorough. They went above and beyond to check for mold and moisture. They entered the attic to make sure their meters were correct. They gave us honest answers. Thank you!

John and Jay were thoroughly professional, by being in time and properly taking the time to completely assess the issue.

Elliott and Jonas were amazing. I was extremely overwhelmed and they made the experience so much better and easy for me!! Thank you guys!!

Colby, Nick and the Serv-Pro Team were very responsive, professional and thorough. They explained everything they were doing and kept me updated during their visits. Colby made sure to call before he arrived and made sure all questions were answered before they left. I would definitely recommend the Serv-Pro Team for any clean-up.

Much things to Jason, James, Robbie,Victor, Cory (and crew) and Will for all the hard work they put in to getting our house back together after the water intrusion and mold we dealt with. All the guys were very professional and made sure everything we wanted completed was done. I would recommend them and SERVPRO to anyone that has the same types of serious water/mold problems as we did.

Colby and Nick came on time and were very professional and thorough.

Colby and Nick did a great job! They always contacted me prior to coming over and were very respectful! I appreciate all their hard work!  


Cody, Colby, Nick were fabulous! Took care of all my issues quickly and efficiently. Followed up with insurance. Great team!!

Super professional and responsive. We had a large flood in a library facility and they brought in a huge crew and the equipment necessary to do a major cleanup. Exceptional job.

Our company had water damage caused by a broken pipe. Colby and his team were onsite with-in an hour. They worked all day and even Saturday to get the office space back to normal. Our customer was extremely pleased. Thank You!

Gleason, Colby, and Will did a great job. Very helpful!

Very good experience..thorough.

Thank you Sam for facilitating everything. Thank you Steven and Chris for taking care of my home and drying it out so well. You all recommended that get a dehumidifier for my home as daily use and it has changed my health and breathing. You guys are awesome.

I hired SERVPRO Jacksonville team for a water/mold remediation on my condo. It was a complete gutting of my home and stressful for me. Chris Ryan helped me through every step. His patience and knowledge helped tremendously. I didn't know what to expect. The SERVPRO office staff guided me through with professionalism and kindness. Great company to work with. This is a team that knows what they're doing.

Steven C. came out to the house right away to set up fans and dehumidifier to get the water up as quickly as possible. He was very polite and answered all my questions. The next day Jonathan and Jay came to start removing the flooring. They couldn't have been more professional. I plan on using them to do the repairs once we are able to settle with the insurance company.  


My house had water damage and mold issues. SERVPRO did a great job in fixing those issues. Marlon and his team were awesome. Marlon provided great customer service, communicated with me throughout the work, and he and his team took care of business, doing high quality work. The condition of my house WAS terrible, but having SERVPRO take care of the remediation work was great.

Well its Memorial day and I had to call for water issues. Johnathan and Jay came out. They are truly amazing. They were very professional. My mom is a fall risk and they made sure she could move around the equipment and made it safe. I can't begin to express my gratitude to them. Thank you both for everything.

Exceptional service, especially with Amber H.’s help in a difficult situation. She helped us with ease and patience. Highly recommend SERVPRO.

Thanks Colby, Ray, Brandon, and Michael!


Always a pleasure working with SERVPRO. I'm comfortable knowing I'm getting guaranteed competitive prices and top notch service. Tyler Grissom is my go to guy anytime I have an issue. He immediately has a team on-site and updates me via text or email fast and accordingly. I've used SERVPRO a handful of times now and definitely recommend!


Steven came out promptly to inspect moisture reading after water damage. Great customer service and advice. Would recommend again.


SERVPRO was amazing! Colby and Gleason handled every aspect of the drying process for the water damage in my house. I was very impressed with how quickly they were able to respond. They were very professional and answered all of my dumb questions about the process. Would highly recommend!


We had a leak from our upstairs bathroom through our ceiling. Fixed it, patched it, retextured our ceiling and painted. Speedy and great quality Ron

Very good experience with ServoPro. They were hired to protect areas of our home during home builder's repair work. I'm glad we followed their recommendation on utilizing an air scrubber during demo work because it greatly reduced dust in the air! Will (manager) was great to follow up regularly regarding their services. Thanks Will and team for a job well done!

Five stars!

After experiencing an issue with a recently installed a/c, Will M. stepped up and got us a portable a/c to keep the house cool while the unit is being repaired. The guys came just after sundown and got the unit set up and running in a short amount of time. This was definitely a save in this Florida heat. Thanks Will for making it happen!


Way to go SERVPRO. My house looks great and we have already started to forget about the damage that affected so much of the property. Amazing job. 

You even took the time to care for my pets in this trying time, making sure to use equipment that was safe for them to be around. You really do care about your customers. Thanks. 

I will recommend your services to everyone who faces a disaster. You were there so fast and worked so hard to get my apartment back to the way it used to be. 

Roof damages allowed water to get into my home, but your team showed up and boarded it up and dried up the damage. I didn’t have to jump through hoops. You made it easy.

Your professionals might have great skills and training for restoration, but they are the best at helping customers through the tough time. We will never choose another restoration company. 

I finally gave up trying to get rid of the mold in my kids’ bathroom and called SERVPRO of Arlington. I realize I was making it worse by spraying it all the time with a water-based cleaner.

After the cleaning done by the technicians I realized most of the fire damage was just on the surface, but I could not have done it alone.

SERVPRO helped us and many of our neighbors so fast! I thought it would be months, but we are back at home and it has just been a couple of weeks after the storm.

Very creative in how they accessed the subfloor beneath the tiles and dried it thoroughly after a storm. My guests love this room and it would have been awful to close it down.

I felt helpless and hopeless. One call to your office and I got my home back again. Thanks!

The sticky black residue after my car caught fire in the garage was no match for SERVPRO.

The SERVPRO technicians were so patient. They explained I need to install and use an exhaust fan or the mold will come back. Not letting that happen!

Even with all the tools and scrap wood in the area, SERVPRO had the area pumped out and dried fast. So glad none of my equipment was damaged.

Your technicians were marvelous. So prompt and professional. I didn’t know that much water could come into my home during a storm. 

After finding mold in the wall I will pay more attention to funny smells and not just ignore them in the future.

All my furniture was covered in ash and soot, but your workers had techniques that saved all of it. Also cleaned walls and floors and got rid of the smell.

I had no idea where to even begin when a 100 year old tree took down part of my roof during a storm. I needed everything from a board up to a full restoration of damaged areas. You delivered.

Great job cleaning up the mold and explaining how it happened.  Appreciate the education.

After a fire in my garage I lost very little of my power equipment because of the expertise of the tech who came to restore the damage.

The remediators from SERVPRO kept us safe with an air scrubber. Cleaned up the mold and worked with our contractor to eliminate the leak that caused it.

Glad I got SERVPRO to clean up my fire mess. Amazing work.

The franchise was professional and explained the fire damage restoration process completely from day one. The staff went above and beyond in assisting me after a devastating fire. They were always mindful of the fact that the whole process was new. They are A-One for fire damage restoration in Jacksonville!.

The staff was very professional and courteous. I would highly recommend them for water damage restoration in the future.

They were very efficient, listened to our concerns regarding the water damage and cleanup process.

Representative was very thorough on his explanations and helpful. Thank you for working with my schedule to foster the completion of the water damage restoration job.

Our nonprofit spilt a can of waterproof sealant in the middle of our conference room. 911! I called the pros at SERVPRO and our carpet tech extraordinaire, Adrian Milchev, asked me to send him a picture of the spill. He knew he could take care of it and he was immediately on his way to help! We are so grateful for his expertise and great care at HandsOn Jacksonville! He saved us from a costly disaster!

Thank you so much for getting my condo back in shape! Chandler was awesome to work with! All the guys were great and they did a fantastic job. Thanks again!

Excellent Job! Work was done quickly and professionally, so pleased with the outcome, everything looks great.

This company was Wonderful, I will recommend them to everyone I know.

I would recommend this time team to all family and friends. This team went above!!! They deserve great praise.

The overall impression of the SERVPRO franchise was perfect in my opinion. Very satisfied with the work they did to restore the water damage! The staff was wonderful, professional, friendly and knowledgeable.

Very Professional! Top Shelf Restoration Company in Jacksonville! Quality Workmanship!

I was really happy with the results and quick response of Servpro. I would definitely use your service in the future (if needed hopefully not).

Awesome job! Thank you!

Everything handled promptly. Actions were explained prior to initiation and expectations discussed related to time frame.

Highly satisfied. All of the above 10's-outstanding and personal satisfaction. Most impressive.